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Procedures for Requests Regarding Disclosable Personal Information

For requests from the individual or a representative to notify the usage purposes of, to disclose, to edit, add, or delete the content of, to stop the usage of, to stop provision to a third party of, or to delete disclosable personal information held by the company, we ask that you fill out the request form specified the company and follow the below procedures.

1: Contact Information for “Requests for Disclosure and the Like”

We ask that “Requests for Disclosure and the Like” are mailed to the following address in an envelope including the request form specified by the company, necessary documents, and payment for the surcharge.
2 Chome-2-18 Awaza, Nishi Ward, Osaka, Osaka Prefecture 550-0011 REDHORSE Corporation, Logistics and Fulfillment Center Department, Customer Contact Center, Customer Inquiries
Phone 0120-988-275 (Cannot be reached from cell phones or PHS), 06-6578-2734 Hours of Operation 9:30 – 18:00 (Closed on January 1st and 2nd)

2: Documents Required for “Requests for Disclosure and the Like”

To submit a “Request for Disclosure and the Like,” fill out the specified categories in the request form from (1) and mail it. For the request form, download the PDF file, print it, and fill it out.

(1) Request Form Specified by the Company

  1. For notification of usage purposes
    “Request Form for Notification of Usage Purposes for Disclosable Personal Information”
  2. For disclosure
    “Request Form for Disclosure of Disclosable Personal Information”
  3. For editing, addition, or deletion of content, stoppage of use, stoppage of provision to a third party, or deletion
    “Request Form for Editing and the Like or Stoppage of Use of Disclosable Personal Information”

(2) Procedures for Personal Verification

For personal verification, we will call customers who send us a request.
Be sure to include a phone number that can be accessed by the individual in the request form from (1).

3: For “Requests for Disclosure and the Like” from Representatives

If a representative submits the “Request for Disclosure and the Like,” include a copy of one of the documents from (a) and a copy of one of the documents from (b), in addition to the documentation from (1).

(a) Documentation to prove the validity of the representative

<If the representative is entrusted by the individual to request disclosure and the like>

  1. An authorization letter from the individual (original copy)

<If the representative is a legal representative for a minor>

  1. Family register
  2. Resident register (containing the representative’s relationship to the individual)
  3. Other official documents that confirm the power of legal representation

If the representative is a legal representative of an adult ward

  1. Certificate of registration regarding guardian registration
  2. Other official documents that confirm the power of legal representation

(b) Documents verifying the identity of the representative

(Only include the prefecture for the registered locality and black out the rest) Driver’s license

  1. Passport
  2. Health insurance certificate
  3. Resident register
  4. Basic resident register card

4: Surcharge and Collection for “Requests for Disclosure and the Like”

For requests for notification of usage purposes and disclosure, the below amount (including mailing fees for the company) is required for each request. Include a postal note or postal stamp of the below amount with the envelope.
Surcharge amount: 500 Yen (excluding tax)

5: Responses to “Requests for Disclosure and the Like”

In general, responses will be provided in writing (in an envelope by mail) to the address for the individual listed on the request form. For requests for notification of usage purposes and disclosure, the above amount (including mailing fees for the company) is required for each request. Include a postal note or postal stamp of the above amount with the envelope.

  • Handling of personal information obtained through “Requests for Disclosure and the Like” will be limited to the response for the request.
  • “Requests for Disclosure and the Like” may not be handled in the following instances. In this case, we will notify the individual of the reason that the request cannot be handled. Also, we ask for your understanding that the surcharge will be received even if disclosure is not performed.
    1. The identity of the individual or representative cannot be verified
    2. The specified request form is incomplete
    3. The subject for the request is not “disclosable personal information” (*)
    4. The life, health, assets, or rights to profit of the individual or third party may be put at risk
    5. There is a possibility that the proper operation of the company could be harmed considerably
    6. Laws will be violated

*Disclosable personal information is personal information is the aggregation of systematically formed information that can be disclosed, have its content edited, added, or deleted, have its usage stopped, have its provision to a third party stopped, and be deleted, based on a request from the individual. However, information that meets any of the below conditions is not considered disclosable personal information.

  1. By revealing the existence of the personal information, the life, health, or assets of the individual or third party may be put at risk
  2. By revealing the existence of the personal information, illegal or unjust actions will be induced or encouraged
  3. By revealing the existence of the personal information, the safety of the country may be put at risk, trust with other countries or international institutions may be compromised, or there may be a disadvantage in negotiations with other countries or international institutions
  4. By revealing the existence of the personal information, prevention, suppression or investigation of a crime, public safety, or maintenance of order will be compromised